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Equipment Service Request

Let's get that Equipment Back in Operation!

Equipment downtime is EXPENSIVE!  Let's get that piece of equipment back in operation.

Complete this form the best you can.  We will send you an email summary.  If you need to make changes, additions, or add photos, this is a great time to do so.

We will contact you with our next steps.  At that time we will discuss where the equipment is, if an estimate is required, etc.

Service Rates:
It is always less expensive to have the equipment in our Service Center vs. sending our Technicians into the field.  We have the largest selection of parts in Colorado and Utah.  Customers benefit as our Factory Trained technicians can focus on service and not driving.  Field Service almost always involves two trips, the first for diagnoses, then the second to deliver and install the parts.

Warranty:
Our Factory Service center performs warranty work for most Commercial Brands of Equipment.  It is entirely up the the manufacturer if repairs are covered under a warranty.  Sanitary Supply Corp provides you an estimate for all repairs.  After authorization we proceed with repairs.  Our full invoice is due according to our terms.  It is not subject to any item being covered or not covered under warranty.  We will submit your claim to the manufacturer for reimbursement.  Once we receive a credit, we will credit your account.  NOTE:  We have seen this process take in excess of 60 days.  We are not in control of this, but will ally your case to the manufacturer.

Transportation / Shipping / Freight Charges:
We make every effort to keep our costs as low as possible while maintaining a professional fleet of trained drivers and trucks.  Transporting your equipment to our service center, then back to you is a part of our service commitment, and we pride ourselves on providing a great value.  Transport charges are never free, and are completely separate than product purchase thresholds.  This includes equipment that may be repaired under warranty.  Our transportation rates for equipment are: $75 for pickup, $75 for drop off, & $2 / mile.  You are always welcome to make arrangements to drop off and pick up your equipment. 


 










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MTAG:
Equipment originally purchased from us, or that has been serviced by us has an MTAG. This unique number allows us to track the service history. If this is your first time for service, we will get one issued for you during this service.

Manufacturer:

Equipment Type:

Budget for repairs:
We will always try to be under your budget. This helps understand your level of expectation.

Approximate Value of Equipment:
This does not need to be exact. This helps us make a recommendation of replacement vs repairs. Generally, if repairs exceeds 50% of the replacement value, we recommend replacement. Yes, we will certainly make repairs if requested.

When would you like repairs completed by mm/dd/yyyy:
Once we receive this request, we will contact you and make every effort to accommodate your deadline.


Nothing to do here, it's already filled in!

Detailed Description of the Problem:
The more detail we have here the better.

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