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The Customer Account Manager is someone who works hard, is passionate about sales, enjoys helping and supporting customers, is self-motivated, and driven to perfection. In brief, you will partake in industry leading, concierge level customer service by establishing long term customer relationships through consistent, authentic and personalized communication. You will be handling 100+ customer contacts per day; to discuss new orders, ensure proper delivery of shipments, and develop new/maintain existing customer relationships. 

 

To ensure our customers receive the highest level service, we hire the best and brightest people and expect them to work at a very focused and rapid pace. If you are someone who loves talking about the latest industry brands with people who share your passion, now is the perfect time for a change. Imagine talking about your favorite subject while seated comfortably among a team of like-minded and passionate people – now think about the excellent benefits you will receive while getting the immediate and long-term job satisfaction you have always wanted. The opportunity is here, and the time is now – if you have a passion for sales, we want to share that with our customers and amplify your personality throughout the shopping experience!

 

ABOUT THE JOB:  

  • Perform 100+ outbound contacts each day - phone and email communications
  • Build and manage your customer book of business to 3,000+ customers and  ensure every customer is being handled with tremendous service and prompt follow-through
  • Maintain authentic and genuine communication, leverage your personality to connect with customers in a meaningful way
  • Assist the customers of other Team Member who may be out of the office or assisting other customers
  • Research to find ideal product for customers unique needs, explain to customers the concepts, benefits and specifications of the products we sell
  • Obtain in depth product knowledge within the first 30 days of joining the team, maintain that knowledge by attending training clinics, writing reviews and contributing content
  • Participate in ongoing procedural and product training sessions to ensure your sales and system knowledge is second to none
  • Provide customer feedback to internal parties so Sanitary Supply Corp can continually improve the customer experience
  • Champion Sanitary Supply Corp's core values through your actions

Other Day to Day Tasks:

  • Create accurate sales orders through our inventory software. 
  • Communicating and Documenting communication through CRM program

PERSONAL QUALITIES AND SKILL SETS TO BE SUCCESSFUL:

  • Outgoing, friendly and a positive attitude.  Able to overcome problems and negativity.
  • Able to motivate others through dynamic personality and self confidence.
  • Self Starting and able to make quick decisions and above average problem solving skills.
  • Be able to look at big picture with regards to the company and Team success.
  • Be thorough in completing tasks. Must have meticulous, detailed and highly organized work performance.
  • Professional, well spoken, knowledgeable and articulate. Poor grammar will not be accepted in verbal or written skills.
  • Professional and strong leadership role is needed for this position. Manner and dress attire must be professional.

PROFESSIONAL SKILLS NEEDED TO BE SUCCESSFUL:

  • Confidence with computers and learning new computer programs. This skill will be tested prior to being hired. Must know more than the basics of spreadsheets, Microsoft programs, etc.
  • Pleasing and professional telephone speaking voice. This skill will be evaluated during a telephone interview.
  • Managing many tasks simultaneously and resolving issues promptly and excellent follow-through organization.
  • Ability to learn and function independently as well as part of the team. You will be expected to lead and organize team meetings.
  • Persons having active employment in the past 6 months will be considered first in the evaluation process

PAY AND COMPENSATIONS:

  • The base pay for this position is related to the level of responsibility and experience the applicant.  Hourly wages can range from $12 per hour to $18 per hour + commissions.  Normal work week is 40 hours.
  • Advancement will depend upon job performance, skills learned and applied, attitude, and extra responsibilities taken on.

OTHER COMPANY INFORMATION:

  • Applicants must pass a background check.
  • Safety of all personnel and quality of work is IS OUR CULTURE.  We are a Drug and Alcohol Free workplace.  You will be required to take and pass a Drug and Alcohol Test prior to employment.  Testing also occurs at Random, Post Incident, and For Cause.  Refusal to take any test is interpreted as a failure, and is immediate grounds for termination.
  •  We are a smoke-free work environment with NO SMOKING ALLOWED ON THE PROPERTY.
  •  It is our policy to comply with all applicable state and federal laws prohibiting discrimination in employment based on race, age, color, sex, religion, national origin, or other protected classification.  Sanitary Supply Corp is an equal opportunity employer.


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